Privacy & Cookie
Policy
Rocking Horse Works are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting oxfordshirerockinghorses.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 2018 (the Act), your data is being collected by Rocking Horse Works, The Shooting Lodge, Hernes Estate, Rotherfield Greys, Henley-on-Thames RG9 4NT.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you submit an enquiry about a restoration service or new horse, and when you report a problem with our site or contact us with any issue. The information you give us may include your name, address, email address and phone number.
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, length of visits to certain pages, and page interaction information.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including business partners, sub-contractors in technical and delivery services, analytics providers and search information providers) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
- Strictly necessary cookies. These are required for the operation of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
- Functionality cookies. These are used to recognise you when you return to our website, enabling us to personalise our content for you and remember your preferences.
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website more relevant to your interests.
To enable us to monitor the usage of our website and the success of our marketing, we use Google Analytics, which uses a variety of cookies. These are used to track visitors and collect information about how visitors use our site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Please note that third parties (including advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.
Uses made of the information
We use information held about you in the following ways:
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the horses and restoration services that you request from us.
- To provide you with information about other horses and services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our service.
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To administer our site and for internal operations, including troubleshooting, data analysis, testing and research.
- As part of our efforts to keep our site safe and secure.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- We do not reveal any information to third party advertisers or advertising networks.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property or safety of Rocking Horse Works, our customers or others.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us. Our site may from time to time contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via our contact page.